FAQ

Formara Frequently Asked Questions (FAQ) 💗

At Formara, we’re here to make your shopping experience as seamless and supportive as our inserts. Below are answers to some of the most common questions about our products and services. Still need help? Don’t hesitate to reach out—we’re always happy to assist!

📧 How can I contact Formara?
We’d love to hear from you! Reach us anytime at Support@formara.store and our friendly team will help you with anything you need.

🌍 Do you ship worldwide?
Yes! We proudly ship to multiple countries, including the U.S., Canada, Australia, and Mexico. If your country isn’t listed, just reach out and we’ll do our best to accommodate you.

✏️ Can I change or cancel my order?
Orders are processed quickly, so if you need to make changes or cancel, please contact us within 12 hours of placing your order. After that, your order may already be on its way—but you can still return it once it arrives.

💳 What payment methods do you accept?
We accept all major credit cards—VISA, Mastercard, AMEX, and PayPal—to ensure a secure, hassle-free checkout.

⏳ When will my order be processed?
Orders are processed between Monday and Friday (excluding holidays). Please allow 1–5 business days for processing. During peak periods or sales, it may take a bit longer.

🚚 How long will it take to receive my order?
Delivery typically takes 7–14 business days after processing, depending on your location. We appreciate your patience as your order makes its way to you!

📦 What if I don’t receive my order?
If your package hasn’t arrived within 30 days of shipment, you’re eligible for a full refund. Just contact us at Support@formara.store, and we’ll take care of it.

🔄 How do I return an item?
Simply email Support@formara.store and we’ll guide you through the return process step-by-step.

🛠 What if my item is defective, incorrect, or damaged?
We’re so sorry that happened! Please email us with your order number, a brief explanation, and photos of the issue. We’ll resolve it as quickly as possible.

💵 When will I receive my refund?
Refunds are issued to your original payment method:

• Credit/Debit Cards: Typically 7–10 business days

• PayPal: Times may vary depending on your PayPal account

If you haven’t received your refund within 15 business days, please check with your bank or PayPal, then contact us.

If you still have questions or just want to chat, we’re here for you at Support@formara.store. Thank you for being part of the Formara family! 💕